Microsoft authenticator this device is already registered with another organization. Step 5: Restart the Windows.

Microsoft authenticator this device is already registered with another organization First, you will have I can't use my Microsoft Authenticator app right now on the authentication windows, click on that and choose any other method if you have set like, Phone call or Text. This more or less defeats the purpose of a portable key. MacOS "Another account from your organisation is already signed in on this device" I have an Office 365 subscription through my work, after recently updating Office, every time I now open Word, Excel or PowerPoint, I am prompted to sign in and activate the product. *I hope you already gone through this step, if not try it once :) I changed my cell phone and now the authentication code is not coming to this current device, I have already restored the other cell phone. Thanks, Sarah What can we do to resolve this? Tell anyone, maybe by e-mail, how to do the MS Authenticator stuff. The broker app can be either Microsoft Authenticator for iOS or Microsoft Company Portal for Android devices. The first account works fine. So when I try to add After a user re-registers for MFA, we recommend they review their security info and delete any previously registered authentication methods that are no longer usable. To check if the device is enrolled in another MDM, you can go to Settings > Accounts > Access work or school on the device and see if there are any accounts listed there. Create a new Windows user Key Restriction Policy. The new authentication methods activity dashboard enables admins to monitor authentication method registration and usage across their organization. and under Devices, it says "This device is already set up in another organization. Thank you. Open your Windows Settings and select Rename this PC. You must both delete the app from your old device AND tell Microsoft or your organization to forget and unregister the old device. " I have tried several troubleshooting steps, including: Uninstalling all Microsoft-related apps. Your accounts will then automatically be added to Microsoft Authenticator on your new one. com). 2. After you've restored the Authenticator app from the cloud, what you have to do is re-introduce the new phone to each of the accounts. If it is listed there, the partner org has to reset the MFA process of your guest user. For example, if you're recovering your . January 17, 2025 Another account from your organization is already signed in on this device. How to sign in to your Microsoft account 1. You get the QR code by first logging in to micrsoft365. Have your Entra administrator go to the Entra Admin I would like to change devices for authenticator app because my old device is broken, however I have to use the authenticator app to get into the security information section of my account when i can not use the app. ; Click on Windows Credentials from the two given sections. If you need to delete your hardware token, please contact your administrator. If there is any update or I misunderstand you, please feel free to let me know. I'm now trying to register my device with my new company's MDM using MS Authenticator but in the app settings it shows as already registered and when I click to unregister it doesn't do anything. If you have the authenticator App set to your account and you don't have access any more to the device to authenticate, you have the option to recover your account credentials on your new device with the steps in the link however make sure you don't have a personal Microsoft account already set up in the authenticator app; https://support Basically, Adding Authenticator to your new device doesn't automatically remove the app from your old device. Removed all cache from browser. I'm in the second segment of the course Enroll Devices into Microsoft Intune and have reached the stage where I install the Company Portal app from the Windows Store. 1 work account and 1 personal account (used to enable backup) When i try to enable passwordless on my work account i get this error: "This device is already registered, You cannot Another account from your organization is already signed in on this device. A few weeks ago, I switched phones, though, and used the old phone to set MS Auth into the new phone. I'm trying to learn Intune and Endpoint manager so I'm going through the Pluralsight course Implementing Mobile Device Management (MDM) with Microsoft Intune by Greg Shields. Learn more. If you want to turn on phone sign-in for a different work or school account, you We have recently acquired two new laptops which we cannot the device in company portal when running through the 3 stage process to "Set Up Your Device". In recovery you should see >> "Already have a back up? sign in to your recovery account" Once you do this, You'll be asked to sign in to the Microsoft account you used for the backup on your old phone. Uninstalled MS Teams and MS Authenticator. Cleared App data from MS Teams via Settings. If it's not listed there, your partner org has to reinvite you to their org as a guest again. select the I want to use a different authenticator Regenerate QR code for my microsoft authenticator, I format my phone where I had setup my office 365 account and need to generate a new QR code for my new phone , Its not login in browser also or harm to another. Open Authenticator > Settings > Device Registration. Install the Each company requires MFA using Microsoft Authenticator. microsoft authenticator this device is already registered with another organization. Thank you for reaching out to the Microsoft Community. Now, when I click "Set up phone Another account from your organization is already signed in on this device. Cause. I've tried re-requiring MFA and revoking MFA sessions, but this doesn't fix the issue. Enforce key restrictions should be set to Yes only if your organization wants to only allow or disallow certain security key models or passkey providers, I've accidently deleted my authenticator app so already registered microsoft account in the app gets deleted. A Microsoft app for iOS and Android devices that enables I recently acquired a new work phone and am going through the process of restoring my Microsoft Authenticator accounts onto the new device. OK, this process just worked on a device with the issue! RESET NETWORK SETTINGS, Removed MS Authenticator account, Resetting MFA, Re-registering to MS Authenticator, Deleting MS Outlook app, making sure all Office apps were signed out especially Edge for iOS, Check Status on device in Company Portal, Re-Installed Outlook for iOS from I have made sure the account I'm recovering doesn't already exist in the Microsoft Authenticator app. Make sure that the Authenticator app is up to date on your new device. Step 5: Restart the Windows. Make sure you confirm all is set on the new one before removing the old by verifying you recieve on the new device Add your Amazon account by turning on two-step verification and then adding the account to the app. "This device is already set up in another organization. I screen shared with her and when she logins to webmail, it has her type in the Authenticator code like normal, but then it says that your organization requires more setup. With my home organization, I have multi-factor authentication that has options to call/text my cell phone, call my home phone, call my office phone, or use Microsoft Authenticator, and I can successfully pick the 2nd factor for whereever I am (in office, home, or on the road with my Here is this dedicated support channel to place your concern: microsoft-authenticator - Microsoft Q&A. Verify Adding Authenticator to your new device doesn't automatically remove the app from your old device. I downloaded the Authenticator app on my new phone and it requests access from my stolen phone. I understand that you are migrating or using a new mobile phone, and you are trying to sync passkeys, but you are facing the issue that passkey doesn’t sync with other devices. *I hope you already gone through this step, if not try it once :) Check, if your partner org is listed there. Even deleting the app from your old device isn't enough. Review the information for your Home organization. After your device is registered, it will be able to access your organization's restricted resources. on another device. *I hope you already gone through this step, if not try it once :) You mentioned you already had one other possible personal account. Authy was seamless and “just worked”. Don't call it InTune. After To remove the device from the other organization, from the Authenticator app, go to settings, device registration, and unregister the device. I had a user call in today and said her and others are in a loop. Device claimed by another organization: This device has already been claimed by another organization. If you do not have access to your already-registered device, you will need to contact the UT Service Desk to have your identity verified, previous device removed, . On the right, select Additional Security Verification. Continue with the enrollment Note: If you delete the Microsoft Authenticator app off your device or get a new mobile device, download the app again and contact the IT Service Desk to re-register the device. Make sure the account is registered for passwordless and is joined to you work or school. This blog post details the troubleshooting steps taken to resolve an issue where a co-managed device wasn't enrolling successfully in Microsoft Intune. he/she will be requested to set up a new MFA authentication method. Following online instructions, I backed up to the cloud. Select Login & security, sign in to your Amazon account, and then select Edit in the Advanced Security I had my phone stolen about 4 months ago and it held the Microsoft Authenticator app account for my school. To register a passkey that's stored on a Note: The first time you set up the Microsoft Authenticator app, you might receive a prompt asking whether to allow the app to access your camera (iOS) or to allow the app to take pictures The first time I set-up my account, I chose MS Authenticator as MFA source, and nothing else. Select Login & security, sign in to your Amazon account, and then select Edit in the Advanced Security Next, you'll see another pop-up letting you know that you are eligible to upgrade your authentication methods. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Register your personal device (typically a phone or tablet) on your organization's network. If you have already registered, you'll be prompted for two-factor verification. However, if you are an end user, I sincerely to contact your organization IT admin to perform the steps to change the authentication method in the Microsoft Entra ID admin center I disabled the MFA, but still ask MFA with Authenticator. On the remote screen, open the Sign in to your account page and enter the code that you see in Authenticator. You have too many devices registered. com with one account, going to "My Sign-Ins" a. When i clicked next, it prompts 'Great Job, you have successfully set up your security info', then I was lead to the previous page of my organization require additional security again In our organization we have multiple users that are MFA registered users but they only have the Phone/SMS MFA setting enabled. This is the 'new' reason why we would like to control on which device a Microsoft Authenticator app can be Once you do this, You'll be asked to sign in to the Microsoft account you used for the backup on your old phone. Select Verify. ms/MySecurityInfo will see “Passkey in Microsoft Authenticator” as an authentication method they can add. This is happening on both real guest accounts and test guest accounts that I've created. Can someone explain the proper Hi @EnterpriseArchitect Thank you for posting your query on Microsoft Q&A. Agree. Disabling a hardware token will not allow you to add new authenticator app. At this point if you don't have access to the current MFA authenticator device you will need to use 'login another way' to use SMS MFA for this login. After being asked to reset my password for the literally third time in a week, I enabled 2FA and tried to secure my account with a YubiKey, only for MS to tell me that the key can only be used on the device where the key was registered. For example, if you're recovering your A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. It is the passwordless scenario I got a new phone, and the Microsoft Authenticator gives me a number and tells me to "Open my Authenticator App" which is already open? This weekend I bought a new Samsung Galaxy S24+ and my work needs me to use Microsoft Authenticator for 2-stage authentication when using my work laptop. In addition to the above I have also done the below. Try removing and re-adding your home organization account to the Authenticator app on your new device. However I have hit a problem because my work account exists as a guest account in several organisations that I work with so when I try to scan the QR code, it's the same account where I have already set up MFA for Open your fresh Authenticator and navigate to recovery tool. Add your work or school account to the Microsoft Authenticator app. Please help. Check the notification settings for the Authenticator app on your new device to ensure that notifications are enabled. You can just tell them you get a new phone and want to migrate the Dear Data, Please confirm whether you're already signed in by using another Microsoft 365 account from the same tenant. You can now select Set up Authenticator App. I've added quite a few different codes to it. When i clicked next, it says Great Job, you have successfully set up your security info, then I was lead to the previous page of my organization require additional security again Hello I have my test (trial) E5 account and now I am trying to test Phone Sign-in using Microsoft Authenticator. However, as I'm already logged in on the new device, I can't locate the prompt to restore from backup nor find the option to log out to access this link. I logged in with my professional email, and now I can only see my organization in the Public Preview started for iOS on 7/14/22. Restarting the computer multiple times. On your remote screen, sign in using your work or school account credentials. Note: The user's currently registered authentication methods aren't deleted when an admin requires re-registration for MFA. b. For steps to enable hardware encryption, see Encrypt your Android device. If so, please try the following steps, then check again. I have registered my phone as a device and I see it in my Azure AD. How about deleting the authenticator app cache data? Appreciate your cooperation. Now we want all of our users to have the MS authenticator app registered. Your understanding and co-operation are highly appreciated. ; Locate any entries related to Office or Microsoft accounts. It is a pre-requisite for passwordless that a device 'be registered' with 'the organization' which presumably means it is added to the user's profile / directly to Azure AD somewhere. Add, remove, register, or rename a device on your Microsoft account. ☒ Restore multi-factor Re-enabling the deactivated device should be done from the Azure Active Directory by the Global admin of the Office 365 organization. I have also tried every solutions that available online and still hasn't resolved. So, I request you provide your deactivated Device object ID to the Global admin to reactivate your device. Select the check box for Don't ask me again on this device. Once i login my admin account , it prompts my organization require additional security, which I had already registered MS authenticator with my device. Is the Mac used by others? If so the issue may be that one of the other users has logged out on the computer but did not quit all Office programs before doing so. For example, Microsoft I'm using Teams with two different organizations, but a single O365 account. Authenticator app timeout in a split second . Of course as an admin I need the authenticator app to sign in to everything. But I To manually register devices in the Microsoft Managed Desktop Devices blade: Collect the hardware hash for new devices. " I've been trying to use all of the tips, tricks, and fixes available online, but nothing is working. Despite what ShishiXu says, it is absolutely possible to have an authenticator on each of your devices. Despite logging into my Microsoft Authenticator account on the new device, I noticed that my profiles didn't transfer. I clicked the account, it asked me "To set up Microsoft Authenticator, you will need to go to aka. You can leave any organization that isn't On your phone, in your authenticator app, scan the QR code shown on your computer, and then select Next. Microsoft Auth on the other hand required signing in via personal Microsoft account to “sync” on old device for thing to show up on new Open Credential Manager by searching for it through the Windows search bar. Check the disabled device list for the device, select it, and choose Enable. But With Microsoft Authenticator - I have two devices an iPad and an iPhone both set up with MS Authenticator. Microsoft no longer supports Authenticator versions that are more than one year old. Learn how to manage your Microsoft devices. A Microsoft 365 admin can try the following steps to solve the problem. I have tried different MFA options including MS Authenticator. Now that it was stolen, I can no longer access the phone. Then, select Add method in the Security info pane. When you want to download an app or game to another device, you'll be able to find the device using its new name. I have: Contacted support on this and they have suggested posting in this forum. k. 😊 Have a good day! Best regards, Cindy Azure shows that the users have successfully registered their MFA device. Contact After you've restored the Authenticator app from the cloud, what you have to do is re-introduce the new phone to each of the accounts. For example, if the Office for Mac application is signed in with an account userA@contoso. Microsoft Authenticator. To access authentication method usage and insights: Intune is a Mobile Device Management service that is part of Microsoft's Enterprise Mobility + Security offering. I’m sorry to hear that you’re having trouble accessing your account. If a broker app isn't installed on the device when the user attempts to authenticate, the user is redirected to the app store to install the broker app. Hello, Currently, a device can only be registered in a single tenant. Sign in to the Microsoft 365 admin center. Dear Ty Brewer1, Good day! Thank you for posting your query in our community. I am an admin trying to log into my account, however, I recently got a new phone and the authenticator app is still registered to my old device. New users who join the company are already forced to register the MS authenticator app via the registration campaign. Always keep your device up to date. Please let me know if you need Hi all, I just got a new Galaxy S8 and installed Microsoft Authenticator. You can now sign in and edit your info on this device whenever you want, without entering another security code. I hope the information can be useful. It works fine with two MS Accounts but it is not working with my two Office365 accounts. Add your Amazon account by turning on two-step verification and then adding the account to the app. Skip to main content enable MFA so that you can [That's clear, thanks!] I can't explain this. Leave an organization. After uninstalling, go to your device's app store (Google Play Store for Android or Apple App Store for iOS) and re-download Microsoft Authenticator. Disabled security defaults. I am trying to get help from the external organisation, but most probably I have not been able to find the right contact / make them understand the issue. I'm not sure that will get you to a free support offering (I don't have an enterprise account to check), so in view of the fact that this looks like something that's not working as I use Authenticator for my organization and it recently started asking me to register device when trying to log in, on the account details indicates the device is registered but it still asks me to do it when I try to log in to outlook or Teams, if I click on “register” it just spins around and never loads anything else. This will sync the authenticator app with your Microsoft 365 account. How to use two-step verification with your Microsoft account. Unexpected May I please know if the account in question is admin or end user account? if the account in question is an end user account, we sincerely recommend contact your school/organization IT admin to reset your account Multi-factor authentication from their side in Microsoft 365 admin center, once reset you can add your account to the authenticator app on You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For additional information please refer this links: Back up account credentials in Microsoft Authenticator - Microsoft Support Use Microsoft Authenticator with Microsoft 365 - Microsoft Support Hope this helps. Based on my search results, it seems like you’re stuck in a loop where the Authenticator app is asking you to authenticate using the app itself. Done a soft It sounds like you’re encountering an issue where the Microsoft Authenticator app isn’t providing you authentication code. This article says: "Adding Authenticator to your new device doesn't automatically remove the app from your old device. Once i use my admin account to sign in , it says my organization require additional security, which I had already registered MS authenticator with my device. 3. Review your other organizations, making sure you recognize all of the organizations that you have access to. Happy New Year! I'll help you with three soulitions, that may fix this issue. Please keep checking back the Azure Feedback post for more updates. This reporting capability provides your organization with the means to understand what methods are being registered and how they are being used. Remove them by clicking Regenerate QR code for my microsoft authenticator, I lost my phone where I had setup my business account and need to generate a new QR code for my new phone. In both cases contact your partner org. Navigate to Microsoft Entra Admin Center > Microsoft Entra ID > Devices. Thanks, Sarah Cannot add an account in Microsoft Authenticator app on phone. I am a GA and have already done the following: Set up MFA. ). Logging out of all accounts associated with this device. The user wasn't able to access applications through the Company Portal, receiving a message about belonging to another organization. There are only two options Microsoft allows and they both have to do with the stolen Hi, It seems you have signed in using different account and the authentication is failing as the logon creds are cached on the device. com and you sign into it Ease of Transition: If you are switching to a new phone or tablet, having Microsoft Authenticator already set up on another device can make the transition smoother. For help getting access to your Microsoft backup account, use the Microsoft account sign-in helper. 6. After a user Once you have successfully re-registered with MFA methods, now you can re-add your account in the Microsoft Authenticator app. My new IT dept and my old IT help desk have not been able to get the device registration removed, any help would be greatly appreciated! Hi William, Thank you for posting in Microsoft Community. I've unfortunately already had to go through the Besides, we sincerely suggest that you can try to close the authenticator app and restart your mobile phone. This limit means that only one work or school account in the Microsoft Authenticator app can be enabled for phone sign-in, however support for multiple account has already been planned. Reinstall Microsoft Authenticator: a. "Sign-In / Security" and adding another sign-in method (Authenticator on the NEW phone) for each account. Please let me know if you need You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. I did the backup and restore already. On the MS Authenticator app, select the user account for which you wish to re-scan the code and scan the code. The authenticator app always said the “QR code already used” and the account on the Authenticator shows "Sign in". Disabled the Microsoft authenticator registration campaign. PCs & Devices . Once the device isn’t registered to Make sure the device has hardware encryption enabled. Since we are from Microsoft 365 forum team Besides, we sincerely suggest that you can try to close the authenticator app and restart your mobile phone. Use Microsoft Auth for work and Authy for personal. Environment: ===== Microsoft Authenticator app . Have your Entra administrator go to the Entra Admin Center > Devices > All Devices, find your old device in the list, and delete it. When I try to register the same device for the second account I get a message saying the Learn how to resolve a scenario in which you can't set up multifactor authentication (MFA) because you already registered five devices to use authenticator apps. My device is already registered for another user in Azure AD in that tenant. To do this, set it up on one device and when the QR code is displayed, scan it on the second device as well. I get a message that says "Another user from your organization is already signed in" I am signed in on Mac book Pro and iPad, but it won't let me on my "Another account from same organization is signed in" Microsoft in education; I currently have the ms authenticator app (personal ms account) on my android phone and works as it should, but in a few weeks i will buy a new phone to upgrade my current one. Microsoft Authenticator Application Set-up and Enrollment This update aligns with the broader availability of passkeys in Entra ID, extending from device-bound passkeys on security keys to device-bound passkeys also on user devices. Thanks for your precious time. 1. On the first device, add your account to the authenticator app by scanning the QR code provided. This can be frustrating, but here are a few steps you can try to resolve the issue if you are using a Microsoft 365 Business/Education account user. Please also check this Microsoft article which answers common questions about the Microsoft Authenticator app: Common questions about the Microsoft Authenticator app. I'm not sure how to do the recovery on my new phone. I’ve seen this issue in the past and the fix has been to delete the GUIDs under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Enrollments and ensuring to NOT delete With one smartphone with the Microsoft Authenticator app installed, you cannot add multiple accounts on the phone for passwordless authentication (device registration) at this moment in time. Thanks, Sarah Another account from your organization is already signed in on this device. Microsoft Authenticator is listed as a method on Security info. How to use the Microsoft Authenticator app. You must both delete the app from your old device AND tell Microsoft or your organization to forget My problem after switching devices was that even though I unregistered my old Android via Authenticator, the phone remained in our org's Entra list of devices. I'm sorry to hear that you're having trouble accessing your Microsoft work account due to the issue with Hello I have my test (trial) E5 account and now I am trying to test Phone Sign-in using Microsoft Authenticator. So, I tried that account on my two phones. disabled Microsoft authenticator for myself (the account is still set up on my phone though) Help is much appreciated. Sign-in helper. Skip to main content Currently I use the Microsoft Authenticator App on a new IOS device, I also log in with the same old account but the codes I previously entered are no longer in the device and the app is already downloaded, you can bypass steps 5 and 6. It’s already added to another account. Download and install the Microsoft authenticator app on both devices. If you are an IT Admin with access to the Microsoft 365 Admin Center, and you want step-by-step guidance on how to manage organization-owned or bring-your-own-device According to the error message, I assume it appears when you sign into the account in the Office application. For anyone who lives in a world of multiple Azure AD accounts and the I have setup MS Authenticator app on my Samsung phone with 2 account. Your accounts will then automatically be added to Microsoft Authenticator on your Hello, Currently, a device can only be registered in a single tenant. You can easily transfer or microsoft authenticator this device is already registered with another organization. *** Yes I have done this and unregistered my mobile from my old company profile on MS Authenticator App and also registered my new account instead. I In our organization we have multiple users that are MFA registered users but they only have the Phone/SMS MFA setting enabled. Already tried to find a solution in a Open the Utilities folder on your Mac, by switching to the Finder, clicking on Go -> Utilities; Open the Keychain Access application; Select the login Keychain, then click on For all other Microsoft account sign-in issues, use the Sign-in helper tool. Microsoft Authenticator A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. This situation may happen if you added your account in the Authenticator app in previous. Another account from your organization is already signed in on this device. Hi @Deirdre Darragh . As for the control, I am using the new Require authentication strength set to Passwordless MFA. The message "Your device is already being managed by an organization" usually means that the device is already enrolled in another MDM (Mobile Device Management) solution. How do I get the number on another device to show up on my phone app Authenticator? Hi It's a Microsoft 365 business premium account. a. And then add your account again. Related topics. If you had used '+' instead of '_', it would be understandable. It asks to get verification code from the Authenticator app, however, you haven't added the account to the app. Now, in the guest tenancy, select After your device is registered, it will be able to access your organization's restricted resources. There is the issue of the smartphones: if the company doesn't assign a smartphone to every user, then they will need to use their own devices, and you will need to tell them that there won't be any privacy issue and that it won't give the company any access to their smartphones. Computers; Shop Xbox; Accessories; VR & mixed reality you must provide information about your subscription for further instructions After Microsoft Authenticator is enabled as an authentication method, users can go to Security info to register Authenticator as a way to sign in. If you've already set up accounts in the "Another account from your organization is already signed in on this device. Thanks, I have another Microsoft admin account which I am totally unable to sign in now (my account used to post this question was another MS account) Once i login my admin account , it prompts my organization require additional security, which I had already registered MS authenticator with my device. The Azure SSPR enables someone who has access to the mobile phone of a user to reset the password of that user. I was having problems until I registered my device with one of 0365 accounts and now only that account works and cannot find a way to register it with the second O365 account. There can be only one. Check with your device supplier. ms/mfasetup on a web browser". Hi, I use the Authenticator app as my two factor to If you already have MFA set up through another provider, you can choose to skip the Microsoft Authenticator setup process or choose other authentication method in the Microsoft Entra ID. Do note that you can still use the authenticator app as an MFA method with your password. Threats include any threat of violence, or harm to another. On your computer, enter the 6-digit code shown in the First of all I want to say that my English is not good, I hope you understand. Issue: I have a new phone and had to install a new Authenticator. Go to the Microsoft Intune admin center and select Devices in the left navigation pane. Microsoft indicates Android support is later in CY22. To start, uninstall Microsoft Authenticator from your mobile device. I used the Microsoft Authenticator App on an Android device. I want to use iCloud to backup the settings on both devices separately but iCloud Backup appears to only support backing up one device; trying it on the second device (in this case the iPad) presents a prompt saying "There is already a backup on your iCloud Step 4: Perform the same steps for all the Microsoft Office apps (Excel, PowerPoint, Outlook, Word, etc. Thanks, Sarah Also, I have my work email registered to the authenticator app and my new phone is registered as well, however, whenever I try to log in to my work organization in teams, I am still not receiving the authenticator request on my phone. As Microsoft official document said, a phone must be registered to a single work or school account. so need to reset MFA for the ms account could any one please assist on this. 😊 Have a good day! Best regards, Cindy Under Authentication Contact Info, select Access Panel Profile. Enable the device in the Microsoft 365 admin center. We are happy to assist you. Now, when I click "Set up phone sign in" and click My problem after switching devices was that even though I unregistered my old Android via Authenticator, the phone remained in our org's Entra list of devices. Any content of an adult theme or inappropriate to a community web site. After a few minutes, try registering your new device New authenticator device not recognised by external organisation. On the second device, repeat the process by I need to perform a factory reset on my Android device and want to know the correct way to move my Microsoft Authenticator app, including my configured accounts and codes for two-factor authentication, to a new device. If you see the message Action required next to an On earlier versions of Windows, the browser may show the QR pairing screen to register a passkey that's stored on another mobile device. I am stuck in this authentication loop where the authenticator app needs an authentication code from itself. Step 6: Select the File > Microsoft Authenticator is not available for PC or Mac as authenticator apps are typically designed for smartphones for security reasons. Turn on two-step verification On your computer, open Facebook, select the menu in the top-right corner, and then go to Account & Lists menu and then select Your Account. I've been using Microsoft 365 (through work) for 8 years now on my personal Macbook with no issues until yesterday. This will ensure that you have a clean slate to work with. I could always see 2 organizations in my Authenticator (my own) and X. Please open a ticket so Edge support can have a look: Support for business (microsoft. I see “Action required” after restoring Authenticator accounts. You can test by having the user go to a web app, such Select Sign in from another device. Once you select I understand, you may be asked to sign in to verify your I have users that are being FORCED to setup the MS Authenticator app to sign into cloud apps in a browser. Any image, link, or discussion of nudity. Make sure the device is registered. Hi Wendy Ward2,. This brings up the QR Code. You previously set up five different phones or other devices to be registered for MFA by using an authenticator app. I will continue to assist you. 4. Hope you are doing well. Can you try the web browser in private mode or incognito mode, clear the cache and try logging via the browser to see if it works? On Authentication methods policies make sure that Microsoft Authenticator is disabled By clicking on Microsoft Authenticator and make sure that enable is turned off. I lost a phone with the authenticator app and now I can't login to my Microsoft account and i even downloaded a new authenticator app but it gives me 2 numbers to enter in the authenticator app as I am already in the authenticator app. . Note: This article uses a Windows device for demonstration purposes, but you can also register devices running iOS, Android, or macOS. I'm presuming it existed in Authenticator app as well - that's probably the inherent aspect of the problem. Per your description, you can't sign in Office applications with your account successfully on iPad. Try again with a different account. Hi William, Thank you for posting in Microsoft Community. Select Edit next to Network Account Server and check that Platform SSO is listed as Registered. Users who navigate to aka. onuovf jxkz hrzmsd dxaicazu tjqnu qtplt rhgxql txf xhxlp cyajgq